I provide tailored corporate training solutions designed to foster inclusive, respectful, and healthy workplace cultures. From leadership workshops to team development, I focus on key areas like communication, diversity, well-being, and consent, helping organisations build strong, positive environments.
Examples
Here are some examples of previous training sessions I have developed and delivered.
Knowledge based training for a contact centre: Developed and delivered a three level training programme for a contact centre, enhancing advisor knowledge and expertise on flowers to improve customer interactions.
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Customer Service Training for NHS Sexual Health Staff: Delivered bespoke training to improve communication skills and service delivery for NHS sexual health reception staff.
Communication and Conflict Resolution Training for a Contact Centre: Provided training focused on effective communication strategies and conflict resolution techniques to improve team dynamics and customer service.
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Coaching Practice for Middle Leaders: Facilitated a training session for middle leaders, focusing on using coaching techniques to enhance leadership and staff development. This was accompanied by observation and feedback on coaching practice.